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Frequently asked questions

We currently ship within the USA. Expanding soon! If you’re outside our delivery zones, let us know — we’re keeping a list.

Most orders dispatch within 2 – 3 business days and show up within 4 – 7, depending on where you are. You’ll get tracking info the moment it leaves our hands.

If your order hasn’t shipped yet, we’ll try our best. Just drop us a message ASAP and we’ll see what we can do.

If you or your dog aren’t into it, no hard feelings. We offer a 30-day money-back guarantee — no hoops, no hassle.

Nope! We’re online only (for now). It’s how we keep everything small-batch, fresh, and fuss-free.

We do, on a case-by-case basis. Reach out and we’ll take it from there.

Yep — once your order ships, we’ll email you a tracking link so you can follow its journey home.

Head to your Account page to view order history, update your details, or check your order status.


Still have unanswered questions or need help with your order?

We’ve got you. Fill out the form below or reach out directly. We’ll get back to you as soon as possible.

Email:
hello@lykapets.com